30 day money back policy*
Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.
This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.
*not applicable on gold coins
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.
How do I return the product to Shree Heera Sweets within 30days?
1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
2. We will courier you a Shree Heera Sweets tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Shree Heera Sweets. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by Shree Heera Sweets, your refund or new item will be processed shortly.
Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange within 7-10 working days through NEFT Transfer and we will also pay for the shipping to and fro.
Cancel & Return Policy
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.
Lifetime exchange policy
Shree Heera Sweets offers a Lifetime Exchange Policy.
We offer a Lifetime Exchange Policy on all purchases made from Shree Heera Sweets, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of all the materials with a minor deduction towards melting and recovery costs.
This means your product's current value of gold, diamonds and colored stones will be determined based on product specifications and the current price listed on our website. If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.
A 10% of this amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products.
You will be given a voucher for this value which remains valid for 12 months and can be used to purchase anything, except gold coins from Shree Heera Sweets. Please note that this voucher cannot be en-cashed.
Currently we offer the Lifetime Exchange Policy on orders within India only.
Shree Heera Sweets provides shipping charges on all items within India (please go through the shipping charges before ordering the product). Shipping time is 5-6 Business days for "Available in Stock" items.
Listed below are the delivery details for Shree Heera Sweets, including the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
ETA - 5-6 Business Days
per product - Rs. 120/-
All goods will be fully insured by Shree Heera Sweets until they reach you, so your purchase is 100% safe.
Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at customer@Shree Heera Sweets.in.
Our registered office address is:
Shree Heera Sweets
Teen Nal Chowk, Itwari, Nagpur - 440002